EXCHANGE AND REFUND

For domestic orders within India, Studio Rainforest offers a 7-day exchange policy. We do not have a refund policy. Minor variations in color, print, or placement are not considered defects but are inherent to the handmade nature of our products and contribute to the uniqueness of each piece. We sincerely hope you are delighted with your Rainforest purchase. Every piece is carefully inspected before dispatch; however, if any damage occurs in transit or if you wish to request an exchange for any reason, please write to us at rainforest.hq@gmail.com outlining your concern, and our team will be happy to assist you.

Note: Once an order is placed, the dispatch lead time is approximately 3 to 4 weeks, calculated in working days. Prices are inclusive of applicable taxes. Each Rainforest piece is crafted with exceptional care and attention to detail. As per company policy, we do not provide refunds on any product once sold. Exchanges are permitted only in cases of sizing issues or manufacturing defects. If a suitable exchange is unavailable, a credit note may be issued, valid for three months from the date of issuance.

All exchange requests must be communicated within three days of receiving your package by emailing rainforest.hq@gmail.com. Our team may request additional information or photographs to assess the request, and your cooperation in this process is appreciated. Shipping charges are non-refundable and will not be included in the value of any store credit issued.

If a desired piece is sold out and you wish to place an order, you may contact us at rainforest.hq@gmail.com or +91 9910822347. Our customer support team is available Monday to Friday, from 10:00 AM to 6:00 PM (IST). Items purchased during sales or at discounted prices are not eligible for exchange or return.